We are pretty certain that you will be delighted with any product purchased from us but if you wish to exchange an item to us then we will try to make it as easy as we can. All goods sold are not refundable and prices shown are excluding installation. Any item may be exchanged for any reason within 7 days of the date of despatch so long as it is unused, undamaged and in original packaging. If an item arrives damaged or becomes faulty we will arrange to replace it at our cost (up to 90 days after purchase). After 90 days we may offer to collect the item and arrange for it to be repaired where appropriate. We will keep you informed about the progress of any replacement products. This does not affect your statutory rights.